150%
Increase in the overall
use of our Business
Intelligence platform
120%
Increase in staff
generating accurate
data reports
Ma’aden embarked on the journey towards digitalisation in 2018, with the launch of the first Ma’aden Digitalisation Program. 2020 confirmed the importance of this work, as COVID-19 reminded all businesses of the importance of stable digital platforms in order to support business continuity.
This year, more than any other, our ICT infrastructure was absolutely key to ensuring business continuity for colleagues and customers. Our colleagues responded proactively to the challenge, rapidly establishing the systems and processes that we required for remote collaborative working for employees through digital platforms. Staff were able to conduct online meetings, connect to our network securely and access a suite of Ma’aden Information Technology applications critical to enabling the business to continually operate and run the business.
But our digitalisation approach goes far beyond developing platforms for staff and customers. It is also about how we transform into a data-driven decision-making organisation to gain competitive advantage in the mining and metal sector, whilst delivering safer working practices. For example, 2020 saw key piloting of:
As well as responding to the challenges of the present, we have also been upgrading all of our communications and technology capabilities in 2020 to help ensure we are equally prepared to meet the challenges of the future. In 2020, we rolled out our Business Intelligence platform across all affiliates, enabling data insights in business domains such as procurement, supply chains, finance and maintenance. This contributed to a 150% increase in the overall use of our Business Intelligence platform, and a 120% increase in staff generating accurate and timely analytical data reports that helped drive business decision making.
We will continue our journey to transform Ma'aden into a cognitive business which make use of data insights and intelligence to drive business decisions and outcomes. This will transform and elevate Ma'aden to be a leader in the Mining and Metals Industry and improve in its growth & profitability, capital utilisation, overall performance, human capital and liquidity.